FUSIAN REWARDS FAQs
Q: how do i create my fusian rewards account?
A: through the app you can create an account by navigating to the menu on the left side of the screen and choosing “sign up/sign in”. to sign up via the ordering website (order.fusian.com) you’ll find the “sign up/sign in” button in the top right.
Q: how do i redeem rewards?
A: as of January 2024, most rewards are redeemable via coupon code that’s entered at checkout for online orders. some rewards (when explicitly stated) will be available to redeem in-store as well.
Q: do i need a smartphone to participate in fusian rewards?
A: nope, you can also sign up and redeem rewards via the ordering website on a computer.
Q: what if my email address has already been registered?
A: this typically means you have already created an Olo account to participate in another company’s rewards program that also used Olo. you can use the same log in information you use for that app.
Q: do i have to link a credit or debit card to use the app?
A: nope, you can find a restaurant, view our hours of operation, and view our menu without linking a card. however, placing an online/app order does require payment via card at the time the order is placed.
Q: what kind of payment card can i link to the app?
A: any card with a Visa, MasterCard, Discover or American Express logo can be linked to the app. this includes credit cards, debit cards, and prepaid cards (prepaid credit, prepaid debit). you can also pay for orders placed on the app/website with a FUSIAN gift card.
Q: is it safe for me to give you my credit card information and store it in my phone?
A: you’re actually not giving us your credit card information. the FUSIAN app doesn’t store credit card info on your phone or in the app. your card information is stored securely by Olo Pay on a separate server. your information is safely stored in an encrypted database that uses the same privacy and security measures as your bank.
Q: How Do I update my card info for fusian rewards?
A: unlike our previous rewards platform, you can have multiple cards saved on your account. you can add or remove them via the checkout screen when placing an order.
Q: do loyalty rewards ever expire?
A: in most cases, your coupon codes have an expiration date. check the bottom of the email where you received the code to check for expiration. if you received a code directly from a FUSIAN team member via email for a customer-service related issue that did not have an expiration date, you typically have 90 days to use it.
Q: i still have more questions about fusian rewards and mobile payment! how do i contact customer service?
A: we’ll be happy to hear from you and help out. just hit us up at info@fusian.com with your questions.
ONLINE & MOBILE ORDERING FAQs
Q: how do i place an online or mobile order?
A: mobile ordering is an integrated feature of the FUSIAN app for iPhone and Android. just download the app, navigate to “place an order”, make your selections and check out. It’s that easy! online orders can also be placed at order.fusian.com.
Q: where do i go to pick up my online or mobile order?
A: skip the line and head straight to the register at the store you ordered from. let the cashier know you are there to pick up an online/mobile order and tell them the name the order was submitted under.
Q: can i pay for my online or mobile order in store?
A: at this time payment must be submitted online or on your phone at the time the order is placed. accepted payment types are FUSIAN gift cards or any credit, debit or prepaid card with a Visa, MasterCard, Discover or American Express logo.
Q: do i need a fusian rewards account to use the online or mobile order feature?
A: you do not need a FUSIAN rewards account to order online or on your phone but you will not be eligible to earn or redeem most FUSIAN rewards without an account.
Q: can i place a catering order online or through the fusian app?
A: yes, you can. towards the bottom of most restaurants’ menus, you’ll find a “catering/large groups” category with our easy-to-order options. catering orders typically require at least 4+ hours advanced notice. if you’d like us to cater larger events or need some FUSIAN team members for on-site live rolling, please email catering@fusian.com.
Q: when will my order be ready?
A: when you place your order, you will be given an estimate pick up time based on the number of items ordered, the time it takes to make these items and the number of orders placed before you.
Q: i’m running late; can i delay my order?
A: orders placed for pickup “ASAP” cannot be altered. for orders placed for pickup “later” there is still time to change your order. if you would like to change your order, please log into your account at order.fusian.com and modify your order. if you do not see the option to modify, please call the store with which you placed your order.
Q: i changed my mind; can i change my order?
A: for orders placed for pickup “ASAP” non-price altering modifications may be possible by calling the restaurant (ex: you can add carrots but you can’t change protein selections). for orders placed for pickup “later” there is still time to change your order. if you would like to change your order, please log into your account at order.fusian.com and modify your order. if you do not see the option to modify, please call the store with which you placed your order.
Q: you didn’t answer my question…
A: let’s change that! feel free to connect with us and we would be happy to answer any other questions you may have.